Cancellation & Rescheduling

Cancellation & Rescheduling :- At DomesticAide, we understand that schedules change. We are always happy to work with our clients whenever possible.

48-Hour Notice

We kindly request at least 48 hours’ notice if you need to cancel or reschedule your appointment.

This allows us the opportunity to adjust our schedule and offer your appointment time to another client.

First Courtesy

Your first late cancellation, skipped cleaning, or lockout will not result in any fee.

We understand emergencies happen and are happy to extend a one-time courtesy.

Repeated Late Cancellations

If late cancellations or missed appointments become a recurring pattern, DomesticAide reserves the right to charge a cancellation fee of up to 50% of the scheduled cleaning price.

Skipping Regular Maintenance Cleanings

Regular maintenance cleanings are priced based on the home’s expected condition.

Repeatedly skipping scheduled cleanings often results in significantly more cleaning time.

If skipped appointments become a recurring pattern, the next appointment may be priced as a deep cleaning or adjusted to reflect the additional time required.

Any pricing adjustment will always be discussed before your appointment.

Reset Policy

If there are no late cancellations or skipped appointments for six (6) consecutive months, your account returns to good standing and the courtesy policy resets.

Emergencies

Medical emergencies, severe weather, family emergencies, or other unforeseen situations will always be considered individually.

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ARRIVAL WINDOW

Our arrival times are approximate.

Traffic, weather, and previous appointments may occasionally affect our schedule.

We appreciate your flexibility.

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ACCESS TO THE HOME

Please ensure our team has access to your home at the scheduled appointment time.

If we cannot gain access and no prior arrangements have been made, the appointment may be treated as a missed appointment under our Cancellation Policy.

SATISFACTION GUARANTEE

Your satisfaction is important to us.

If you are not completely satisfied with your cleaning, please contact us within 24 hours, and we will make every reasonable effort to address your concerns.

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BUSINESS HOURS

Office Hours

Monday: 8:00 AM – 5:00 PM

Tuesday: 8:00 AM – 5:00 PM

Wednesday: 8:00 AM – 5:00 PM

Thursday: 8:00 AM – 5:00 PM

Friday: 8:00 AM – 5:00 PM

Saturday: Closed

Sunday: Closed

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Arrival Window

Our arrival times are approximate.

Traffic, weather, and previous appointments may occasionally affect our schedule. We appreciate your flexibility and understanding.

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Access to the Home

Please ensure our team has access to your home at the scheduled appointment time.

If we cannot gain access and no prior arrangements have been made, the appointment may be treated as a missed appointment under our Cancellation & Rescheduling Policy.

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Weather & Safe Access

For the safety of our team, please ensure that walkways, driveways, and entrances are reasonably accessible before your scheduled cleaning.

During the winter months, we kindly ask that snow and ice be cleared from walkways and entryways prior to our arrival. If our team cannot safely access your home, your appointment may need to be rescheduled.

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Home Temperature

To help our cleaning professionals work safely and comfortably, we kindly ask that the home’s temperature be maintained at a reasonable level during your scheduled cleaning.

During warmer months, we appreciate clients turning on the air conditioning or maintaining a comfortable indoor temperature whenever possible. During colder months, please ensure the home is adequately heated.

This helps provide a safe and comfortable working environment while allowing our team to deliver the highest quality service.
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Utilities

Please ensure that electricity and running water are available during your scheduled cleaning appointment.

If essential utilities are unavailable, we may be unable to complete the service, and the appointment may need to be rescheduled.
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Safe Working Conditions

The health and safety of our employees is very important to us.

DomesticAide reserves the right to postpone or discontinue a cleaning if conditions inside or outside the property are considered unsafe, including but not limited to severe weather, unsafe access, hazardous conditions, biohazards, or other circumstances that could place our team at risk.
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Preparing for Your Cleaning

To help us provide the highest quality cleaning possible, we kindly ask that excessive clutter, clothing, toys, paperwork, dishes, and personal belongings be picked up before our arrival whenever possible.

While our team is happy to clean around everyday household items, preparing your home in advance allows us to spend more time cleaning and less time organizing or moving belongings.

Please secure or put away valuables, important documents, cash, jewelry, firearms, medications, and fragile or irreplaceable items before your scheduled cleaning. While our team takes great care in every home, doing so helps prevent accidental damage or misplaced belongings.

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Satisfaction Guarantee

Your satisfaction is important to us.

If you are not completely satisfied with your cleaning, please contact our office within 24 hours of your appointment. We will review your concerns and, when appropriate, make every reasonable effort to address any areas that did not meet our quality standards.